Returns & Refunds
How do I return an item?
Email support@vesteviva.store with your order details and return request. Our team will guide you through the next steps.
What is your returns timeframe?
Please contact us before returning an item so we can confirm eligibility, return instructions, and the applicable timeframe.
What if my order arrives damaged?
If your clothing arrives damaged or incorrect, email support@vesteviva.store promptly with your order details and photographs.
When will I receive my refund?
Once your return is received and approved, we’ll confirm your refund and explain the expected processing time.
Can I exchange an item?
Contact support@vesteviva.store with your order number. We’ll confirm whether an exchange is available and explain the process.